Customer Success Assistant (JPLT N2)

Job Description:

Geniee Vietnam seeks a passionate Customer Success Assistant who will work closely with teams of headquarter in Japan to support any requests/tasks on the system. The position requires operators to understand Geniee’s products (Geniee SFA/CRM) and to perform some of the following tasks:

• Understand normal business flow and be able to operate and work with systems/platforms.

          Am hiểu sản phẩm công ty và công cụ của các đối tác

•  Join meetings with Japanese clients to collect their requests and support in setting up the system for them.

           Hỗ trợ Customer Success team tại Nhật trong việc set up hệ thống cho khách hàng

• Build and maintain close working relationships with related departments (Tech and Customer success team in JP Headquarter)

            Xây dựng và duy trì mối quan hệ làm việc chặt chẽ với các phòng ban liên quan (phòng kỹ thuật, các nhóm kinh doanh tại Hội sở Nhật Bản)

• Other tasks and reports assigned by managers/leaders.

           Các nhiệm vụ và báo cáo khác được giao bởi trưởng nhóm/ trưởng phòng

Job Requirements:

• Good command of Japanese (N2 level is a must) & basic English communication. Japanese speaking is at an appropriate level to communicate with our clients.
• Office equipment system skills (email, internet, Microsoft Office and related software).
• We accept on job training for non-experienced candidates, but having knowledge of operating systems/platforms or managing customer relationships is a plus.

Preferred Personality:

• The candidate should have high energy, enjoy working in a fast-paced and deadline-oriented environment.
• He/she also needs to work hard with carefulness and patience due to the nature of the job.

Employment package:

• Working hour: 9 a.m. – 6 p.m. (1-hour lunch break) from Monday to Friday.
• 12 days Annual Leave
• Insurance: Social Insurance, Health Insurance Unemployment Insurance as defined in the Labor Code
• Salary review: half-year
• Half-year  bonus: up to 50% of monthly gross salary/half year
• Labor contract type: Indefinite contract
• Teambuilding, annual company trip and health check 
• MVP, MVT awards (most valuable person/ Most valuable team)
• Work in an international, dynamic and friendly environment

Resume submission: Japanese and/or English CV

Job Locations
Ngoc Khanh Plaza, No.1 Pham Huy Thong, Ba Dinh, Hanoi